Dutton Automotive Replacement Coating Policy

1. CONSUMER GUARANTEES

1.1 The Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 The benefits given to you by this warranty are in addition to your other rights and remedies under the Australian Consumer Law and do not limit or replace those rights in any way.

2. WARRANTY PERIOD

2.1 In addition to your rights and remedies under the Australian Consumer Law, we warrant that if the Goods are found to have any defects in material and workmanship, we will replace such Goods with new Goods for the lifetime of the motor vehicle that the Goods have been applied to (the Motor Vehicle) subject to the requirements of clause 3 being met and provided that the claimant is either the first registered owner of the Motor Vehicle or has had the warranty transferred to their name in accordance with clause 2.2 below.

2.2 From 1 August 2025, this warranty may be transferred to the second registered owner of the Motor Vehicle if the vehicle is less than 12 years old from date of manufacture at the time of transfer. In order for this warranty to be transferred to the second registered owner, the second registered owner must:

   a. contact us by email within 30 days of purchasing the motor vehicle;

   b. provide us with their name, mobile phone number and email address for the purpose of account creation and administering the warranty;

   c. provide us with the registration details of the vehicle; and

   d. provide us with either a photo of the original receipt to show proof of the application of the initial Goods to the Motor Vehicle or “Warranty and Application Certificate” issued for the initial Goods to the Motor Vehicle.

3. COVERAGE AND EXCLUSIONS

In order to be eligible for a replacement of the Goods under this warranty, the defective Goods must be presented in accordance with the contents of “Warranty and Application Certificate” issued by Central Automotive Products LTD – exclusions apply. If you lose your “Warranty and Application Certificate”, please email us to receive a replacement.

4. HOW TO MAKE A CLAIM

4.1 To make a claim under this warranty, you must contact us by email as soon as the relevant defect has been identified.

4.2 After making a preliminary assessment of the eligibility of your claim, we will then make an appointment to inspect the Motor Vehicle and conduct an assessment of whether the relevant defect is covered by this warranty. We will provide you with an outcome of the assessment via email.

4.3 You must provide:

   a. your photo identification;

   b. current and valid registration papers for the Motor Vehicle;

   c. original receipts of purchase of the Goods and maintenance kits each year since the application of the Goods to the Motor Vehicle; and

   d. a reasonably clean Motor Vehicle to enable the inspection.

5. YOUR ENTITLEMENTS UNDER THIS WARRANTY

5.1 If we determine that the relevant defect is covered under this warranty, we will, at our election arrange for the replacement of the Goods at a time that is convenient for you and our applicator

5.2 We will bear the cost of the reapplication and coating as applicable. You will bear all other expenses involved with claiming under the warranty, including making the Motor Vehicle accessible for inspection.

6. YOUR PRIVACY RIGHTS

We will collect, use and store personal information for the purpose of warranty registration and administration in accordance with Dutton Automotive’s ’Privacy Policy’ separately published on our website (https://duttongroup.com.au/privacy-policy/).

7. CONTACT DETAILS OF WARRANTY PROVIDER

Name: Dutton Retail 1 Pty Ltd

Address: 41 Madden Grove, Richmond VIC 3121 Australia

Phone: 0414-178-044

Email: coating@duttonautomotive.com.au